Job Description
Handle inbound/outbound customer queries for HSBC banking clients in the UK market. Deliver high-quality customer service while adhering to compliance and banking regulations.
Manyata Tech Park, Bengaluru
Posted March 31, 2026
Handle inbound/outbound customer queries for HSBC banking clients in the UK market. Deliver high-quality customer service while adhering to compliance and banking regulations.
1. Handle customer calls/queries for UK banking clients
2. Resolve account-related issues, complaints, and service requests
3. Maintain accurate call logs and documentation
4. Meet SLA, AHT, and quality benchmarks
5. Escalate complex issues to senior teams
1. Graduate or Undergraduate degree
2. Min. 1 year ICC experience
3. Excellent English communication skills
4. Willingness to work UK shifts
5. Knowledge of banking processes preferred
1. 30% hike on last drawn salary
2. UK shift allowance
3. Performance-based incentives
4. PF & ESI benefits
5. Career growth in banking domain
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