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Customer Process Executive

  • Manyata Tech Park, Bengaluru
  • Posted March 31, 2026

Hiring for a Top BFSI Company

Job Description

Support US cardholders with account management, billing disputes, rewards queries, and card services. Bilingual (English-Hindi) communication required.

Responsibilities

1. Handle cardholder queries in English and Hindi
2. Resolve billing disputes, card replacements, and account issues
3. Educate customers on rewards programs and card benefits
4. Meet compliance and data security requirements
5. Achieve CSAT and FCR targets

Requirements

1. Graduate or Undergraduate
2. Min. 1 year call centre experience
3. Fluent in English and Hindi (bilingual mandatory)
4. Knowledge of financial services preferred
5. US shift willingness

Perks & Benefits

1. 30% hike on last drawn salary
2. US shift allowance
3. Brand credential
4. Incentives on performance
5. PF & ESI

If You Need Any Help Contact With Us

+91-99456 58638