Job Description
Support US customers with order tracking, returns, product queries, and general retail assistance. Ideal entry-level opportunity in retail BPO.
Support US customers with order tracking, returns, product queries, and general retail assistance. Ideal entry-level opportunity in retail BPO.
1. Handle US customer queries related to orders, returns, and refunds
2. Assist with product information and store-related questions
3. Update order details in the CRM system
4. Maintain quality scores and meet daily targets
5. Adhere to customer service standards
1. Graduate or Undergraduate
2. Freshers welcome
3. Basic English communication skills
4. Good typing speed and computer proficiency
5. Comfortable with US shift timings
1. Fresher-friendly training program
2. US shift allowance
3. PF & ESI benefits
4. Opportunity to grow into senior roles
5. Exposure to global retail brand