Job Description
Support US customer base by resolving ride, payment, and account-related issues. Work in a fast-paced environment ensuring rider and driver satisfaction.
BTM Layout, Bengaluru
Posted March 31, 2026
Support US customer base by resolving ride, payment, and account-related issues. Work in a fast-paced environment ensuring rider and driver satisfaction.
1. Handle US customer queries via voice/chat
2. Resolve ride disputes, billing issues, and account problems
3. Coordinate with internal teams for escalations
4. Maintain high CSAT and first call resolution rates
5. Document interactions accurately
1. Graduate degree mandatory
2. Min. 1 year ICC experience
3. Strong English communication
4. Tech-savvy with CRM tools
5. Comfortable with US shift timings
1. 30% hike on last drawn salary
2. US shift allowance
3. Incentive structure
4. Statutory benefits (PF/ESI)
5. Dynamic work culture
+91-99456 58638
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