Job Description
Provide senior-level technical support for US client accounts. Diagnose and resolve technical queries related to products/services over voice.
ITPL, Bengaluru
Posted March 31, 2026
Provide senior-level technical support for US client accounts. Diagnose and resolve technical queries related to products/services over voice.
1. Handle escalated technical support calls for US clients
2. Diagnose hardware/software/connectivity issues
3. Guide customers through troubleshooting steps
4. Coordinate with backend/L2 teams for resolutions
5. Maintain high FCR and quality scores
1. Graduate degree
2. Min. 1 year in technical support (voice)
3. Strong troubleshooting and analytical skills
4. Excellent English communication
5. US shift availability
1. Competitive in-hand salary
2. US shift allowance
3. Technical skill development
4. Statutory benefits
5. Career growth into L2/Team Lead roles
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