Job Description
Provide technical assistance to US customers experiencing software issues. Diagnose and troubleshoot Creative Cloud and other product suites.
BTM Layout, Bangalore
Posted March 31, 2026
Provide technical assistance to US customers experiencing software issues. Diagnose and troubleshoot Creative Cloud and other product suites.
1. Resolve technical issues for software users
2. Diagnose installation, licensing, and performance problems
3. Guide customers through step-by-step troubleshooting
4. Escalate complex technical issues to L2 teams
5. Log all interactions and resolutions in ticketing system
1. Graduate mandatory
2. Min. 1 year in technical support (voice)
3. Knowledge of software troubleshooting
4. Strong problem-solving skills
5. Comfortable with US shifts
1. 30% hike on last drawn salary
2. Technical certification opportunities
3. US shift allowance
4. Career growth into L2/L3 roles
5. PF & statutory benefits
+91-99456 58638
© Copyright 2026 -Izee Manpower. All Right Reserved