Job Description
Provide L1/L2 service desk support for clients across multiple cities. Handle IT incidents, service requests, and technical queries for enterprise clients.
Electronic City (Bengaluru/Mysore/Pune/Hyderabad/Kolkata)
Posted March 31, 2026
Provide L1/L2 service desk support for clients across multiple cities. Handle IT incidents, service requests, and technical queries for enterprise clients.
1. Resolve IT service requests and incidents via voice
2. Handle L1 troubleshooting for hardware, software, and network issues
3. Log and track tickets in ITSM tools (ServiceNow/Remedy)
4. Escalate unresolved issues to L2/L3 teams
5. Meet SLA targets and maintain ticket resolution rates
1. Graduate mandatory
2. Min. 1 year in technical/service desk support
3. Knowledge of ITSM tools preferred
4. IT troubleshooting skills
5. Multi-location availability (BLR/Mysore/Pune/HYD/Kolkata)
1. Premium CTC
2. Pan-India location options
3. Certification and training
4. US shift allowance
5. Career growth in IT service management
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